FAQ/Troubleshooting

I can’t find my email with my product link?


Please check your spam or others folder. You may be using an email address that will not allow emails with links in them. Try another email address. If you have created an account with us you will be able to access these at any time. By creating an account, you will ensure you can access your order history, free product updates and link downloads easily from My Account https://www.educatorsdomain.com.au/sign-up




I cannot download this product?


  • Some of the packs are quite large so it is advised to download and save to your computer rather than an iphone, ipod or ipad.
  • Check your Internet connection and ensure that it is in working condition.
  • Clear Internet Cache, Temporary Files, Cookies, History
  • Internet security software, including firewalls, antivirus programs, anti-spyware programs, and others can block certain file downloads. Check the settings in your security software to see if there is an setting that may be blocking downloads.




I cannot open the file?


Our files are delivered in a ZIP folder. (Smaller file size drastically reduces e-mail transmission time) A ZIP file is a compressed folder containing multiple files. It's an easy way to transfer many files, or large files, to you. See below for details on how to open your zip file What operating system do you have? Mac OS X, Windows Vista, Windows 7 and Windows 8 all have a pre-installed unzip feature. Once you've downloaded the ZIP file, click on it to view its contents. You won't have to do anything special to un-zip the folder. If you have Windows XP, follow these steps: Right-click on the ZIP folder. Click on "Extract all" from the panel that opens. The system will take you through a short extraction process via a step-by-step "wizard." The wizard will ask you to choose a destination. This is the folder where you want to keep the unzipped files. Once the files are extracted from the ZIP folder, you can opt to see them all in their new destination. More options You can download a free unzipping application from 7-zip. It works on Windows 7, Vista, and XP. A similar option is unzip-online. Still didn't work? On a Mac, hold down the control key and click the ZIP file icon. Choose "open with" and then select "archive utility." The utility will extract the ZIP files and you can find them in the same folder you downloaded them to. If you're using a PC and the original ZIP file was created by a Mac user, then an additional .ds file may be embedded within the ZIP file. In Windows Vista, Windows 7, or Windows 8, try following the steps for Windows XP, above.




Cannot find the file after I downloaded?


Here are a few steps you may want to try – in any order – to identify, troubleshoot, and resolve the problem.

1] Check your Internet connection and ensure that it is in working condition.
2] Clear Internet Cache, Temporary Files, Cookies, History, etc3] Choose a different download location and see if that helps. Maybe your download folder has become corrupted or has some other problem. If you didn't specify a location for the file to be stored, it was probably put in a common downloads folder.
3] Our files are safe, disable Firewall and or your antivirus or security software temporarily and see if the download works.

Once you find your file make sure to remember where you saved it. If you have an account with us you can always access your products (including free updates)